Refund policy
Returns & Order Issues
We truly appreciate your business and want you to feel confident when ordering from us. Because most of our products are personalised and made especially for you, we’ve outlined our return policy below so everything is clear and transparent.
Personalised Items
Due to the personalised nature of our products, we do not accept returns for change of mind, incorrect information supplied by the customer, or other non-fault reasons.
Damaged, Faulty, or Incorrect Orders
If your item arrives damaged, defective, or contains an error made by us, please contact us within 30 days and we will replace or refund the item.
Return Eligibility
If a return is approved, items must be in the same condition as received, unused, in their original packaging, and accompanied by proof of purchase.
Cancellations
If your order has not yet gone into production, you may request a cancellation within 12 hours of purchase. Unfortunately, cancellations requested after this time cannot be accepted, as work may already have begun on your personalized item.
Exceptions
Some products or services may have specific return conditions, which will always be clearly stated on the product page or service description.
Refunds
Once we’ve received and inspected your return (if applicable), we’ll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please note that banks and card providers may take additional time to process the payment.
If more than 15 business days have passed since your refund was approved, please contact us at hello@personalisedstamps.co.uk.
We understand this policy may differ from some retailers, but it allows us to continue offering thoughtfully made, personalised products at fair prices. We always encourage you to review your order details carefully before completing your purchase.
If you have any questions at all, we’re here to help — just email us at hello@personalisedstamps.co.uk
Thank you so much for supporting About You Stationery