About You Stationery - Shipping Policy
Last Updated: 14/02/2026
At About You Stationery, we strive to provide you with a seamless and efficient shopping experience, which includes clear and transparent information about our shipping process. Please take a moment to review our shipping policy.
1. Shipping Methods:
We offer several shipping methods to best meet your needs. The available options and their estimated delivery times are typically displayed during the checkout process. Please note that the estimated delivery times are provided by the shipping carriers and may vary based on your location and other factors.
2. Order Processing Time:
Orders are typically processed within 1-2 business days of receipt. Additional processing times may be required when a proof is requested.
3. Shipping Costs:
Shipping costs are calculated based on several factors, including the shipping method selected, the destination, and the weight and dimensions of the items in your order. You can find the specific shipping cost for your order during the checkout process.
4. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's progress.
5. Delivery Times:
The estimated delivery times provided during checkout are approximate and may vary due to unforeseen circumstances or carrier delays. About You Stationery is not responsible for any delays that occur after your order has been shipped due to delays with the postal services.
We currently ship from our warehouses based in the UK & US and ship worldwide.
Shipping times UK: 2-3 working days
Shipping times US: 4-9 working days
Shipping times internationally: 3-7 working days
6. Undeliverable Packages:
In the event that a package is undeliverable due to incorrect shipping information provided by the customer or for other reasons beyond our control, the package may be returned to us. In such cases, we will attempt to contact you to arrange reshipment, and additional shipping charges may apply.
7. International Shipping:
For international orders, please note that customs duties and taxes may apply. These fees are the responsibility of the recipient and are not included in the order or shipping cost.
8. Questions and Contact Information:
If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at hello@personalisedstamps.co.uk.
Thank you for choosing About You Stationery. We look forward to serving you and ensuring your order reaches you in a timely and secure manner.